Welcome to our FAQ page! 🤗 We’re here to answer all your questions about our handmade silicone baby dolls. If you can’t find the answer you’re looking for, please don’t hesitate to Contact Us!

🛒 Ordering & Payment

Q: How do I place an order?
A: Simply browse our collection, select the doll you love, and click “Add to Cart.” Proceed to checkout, where you’ll enter your shipping details and choose your payment method. You’ll receive an order confirmation email once your purchase is complete! ✅

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and Shop Pay for a quick and secure checkout. 🔒

Q: Is my payment information secure?
A: Absolutely! We use industry-standard SSL encryption to protect all your personal and payment information. Your financial details are never stored on our servers.

Q: Do you offer a layaway or payment plan?
A: Yes! We want to make your dream doll accessible. We offer flexible layaway plans on many of our dolls. You can find the details on the product page or contact us to set one up! 💳

🚚 Shipping & Delivery

Q: Where do you ship from?
A: All our JoysLove dolls are carefully crafted and shipped from our dedicated studio in [Your Country, e.g., the United States].

Q: What are your shipping options and costs?
A: We offer several shipping options, from standard to express. Shipping costs are calculated at checkout based on the size and weight of your doll and your delivery address. We pride ourselves on using premium, secure packaging to ensure your doll arrives safely. 📦

Q: How long will it take to receive my doll?
A: This depends on the doll you order!

• Ready-to-Ship Dolls: These are shipped within 3-5 business days.

• Made-to-Order/Limited Edition Dolls: These are handcrafted just for you and can take 4-8 weeks to complete before shipping. The estimated time frame will be clearly listed on the product page.

Q: Do you offer international shipping?
A: Yes, we ship worldwide! 🌍 International shipping costs and delivery times will vary. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Q: Can I track my order?
A: Of course! Once your doll is shipped, you will receive a shipping confirmation email with a tracking number and a link to follow your doll’s journey to your doorstep. 🗺️

🎨 The Dolls: Art & Materials

Q: What are JoysLove dolls made of?
A: Our dolls are made from the highest quality, platinum-grade silicone. This material is renowned for its incredibly realistic, skin-like feel, durability, and safety. It’s hypoallergenic and easy to clean.

Q: Are the dolls weighted to feel like a real baby?
A: Yes! Our dolls are expertly weighted with soft granules in their limbs and body to give them a comforting and realistic weight and poseability, similar to a newborn baby. ⚖️

Q: Are the hair and eyelashes real?
A: The hair is not human hair, but it is a high-quality, realistic mohair or premium synthetic fiber that is hand-rooted strand by strand into the silicone head. The eyelashes are typically high-grade synthetic lashes, carefully applied for a natural look.

Q: Can I bathe my silicone doll?
A: Yes! A major benefit of silicone is that it is waterproof. You can gently clean your doll with lukewarm water and a mild soap. Avoid harsh chemicals and submerging the doll for long periods. Always ensure the doll is thoroughly dried. 🛁

Q: Do you offer custom dolls?
A: We occasionally open slots for custom orders! This allows you to choose specific features like skin tone, eye color, and hair color. Please check our Custom Orders page or sign up for our newsletter to be notified when custom slots are available. 🎨

🔍 Care & Maintenance

Q: How should I store my silicone doll?
A: Store your doll in a cool, dry place away from direct sunlight. It’s best to lay them down or prop them up in a way that doesn’t put stress on the neck or limbs. We recommend storing them in the box they arrived in or a dedicated storage case.

Q: Will the silicone stain or tear?
A: Platinum silicone is very durable and resistant to staining and tearing. However, it’s best to avoid prolonged contact with dark or colored fabrics (like new denim) and sharp objects like jewelry to keep your doll in pristine condition. ✨

Q: What should my doll wear?
A: We recommend dressing your doll in high-quality baby clothes made from natural fibers like cotton. Avoid dark or poorly dyed clothing that could potentially transfer color. All our dolls are sold with a starter outfit that is perfectly safe for them!

↩️ Returns & Warranty

Q: What is your return policy?
A: Due to the custom, hygienic, and handcrafted nature of our products, we generally do not accept returns or offer refunds. 🛡️

Q: What if my doll arrives damaged?
A: Your doll’s safe arrival is our top priority. In the very unlikely event that your doll arrives with damage from shipping or a manufacturing defect, please contact us within 48 hours of delivery with clear photos and a description of the issue. We will work with you to resolve it promptly. ❤️

Q: Do you offer a warranty?
A: Yes! We offer a 1-year warranty against any manufacturing defects in the silicone (such as tearing or splitting under normal conditions). This warranty does not cover damage due to accidents, improper care, or normal wear and tear.

👶 Age & Suitability

Q: Are these dolls suitable for children?
A: No. JoysLove dolls are not toys. They are delicate, collectible works of art intended for adult collectors aged 14 and over. They are not designed to withstand the rough handling of play.

Q: Who typically collects these dolls?
A: Our dolls are cherished by a wide range of people! This includes reborn doll collectors, artists, bereaved parents seeking a comfort object, grandparents, and individuals who simply appreciate hyper-realistic art. 💖

Still have a question? 🤔